Privacy Policy
Because trust is earned,not assumed.
We believe that clear communication builds better relationships and that includes how we handle your data. So instead of a wall of legalese, here’s what we actually do, why we do it, and how we keep your information safe.
Who we are
We’re Purechannels Ltd, registered in England and Wales (No. 05320409). Our registered office is: Purechannels Ltd, 20 Havelock Road, Hastings, East Sussex, United Kingdom TN34 1BP. You can reach us any time at team@purechannels.com.
The data we collect
When you visit our website
- Technical details like IP address, browser type and usage data (via analytics tools).
- This helps us keep the site running smoothly and understand what content works.
When you contact us or download something
- Basic details you share — name, email, role, company, and your message.
- We use this to reply, share what you’ve requested, or start a conversation.
When you work with us
- Project and billing details needed to deliver our services, process payments, and meet legal obligations.
We don’t collect anything unnecessary.
Why we collect it
We use your information to:
- Respond to enquiries and requests.
- Deliver contracted services.
- Improve our site, campaigns and client experience.
- Keep in touch with relevant updates, if you’ve asked us to.
- Meet legal and financial requirements.
We never sell or rent data. Ever.
The legal bit
- Legitimate interests – to run and improve our business.
- Contract – to deliver what you’ve asked or paid us for.
- Consent – when you opt-in to marketing (and you can opt-out any time).
- Legal obligation – when we must keep certain records.
How long we keep your data
Not forever, just as long as needed.
Usually:
- For clients, up to 7 years (to meet tax and accounting rules).
- For non-clients, until it’s no longer useful or relevant.
Then we delete it securely.
Who sees your data
Only people who need to.
That might include:
- Our internal teams.
- Trusted third-party suppliers (website, CRM, email and analytics partners).
Every supplier signs up to GDPR-compliant terms, and if data moves outside the UK or EEA, we use approved safeguards and compliance.
Your rights
You have the right to:
- See the data we hold on you.
- Ask us to correct or delete it.
- Object to or restrict processing.
- Withdraw consent for marketing.
Just email team@purechannels.com
and we’ll respond quickly, no forms, no fuss.
Cookies
We use cookies to make our site perform better and learn which content people actually care about. You can disable or clear cookies in your browser at any time. For full details, read our Cookie Policy.
Marketing
We send occasional updates about our work, insights or events, only if you’ve opted in. Every message includes a one-click unsubscribe link.
Security
We take security seriously.
Data is stored on secure systems with strict access controls and regular reviews. Only authorised team members can view personal information.
Updates
We review this policy regularly to keep it accurate, transparent and aligned with current law. Any changes will appear here.
Last updated: October 2025